Written Protocol vs. Common Sense

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Steve Valdez only wanted to cash a check. In retrospect it seems so simple. The check was written to him from his wife's account at Bank of America. He had two forms of ID, both with photos. The … [Read more...]

Five Rules For One Shift

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    Try this next shift.   Go in service and repeat these rules to yourself:   1.) Whatever call I get is the right call. 2.) Whenever the call drops is the right time. 3.) Whoever … [Read more...]