Credibility and Redundancy

I'm going to make an important point and I need you to pay attention. That sentence, the one I just wrote. The one about saying something important. That was a redundant statement. And it undermined … [Read more...]

Don’t Be A Jerk

I didn't draw the graph at right. It was made by a woman named Jessica Hagy over at www.thisisindexed.com. Jessica is not in the medical profession. She draws her observations about the world on index … [Read more...]

You Can’t Give Away What You Don’t Have

Imagine we were walking down the beach together on a sunny day and I suddenly looked at you and said, "Would you like an apple?" If you were hungry, your initial reaction might be, "Yes, I'd love … [Read more...]

Patient Rapport Land Mines

Patient rapport is something we can easily overlook in our quest for better medicine. Our book never touched on it. It was barely mentioned in class. It doesn't make its way to the EMS conference … [Read more...]